Shipping & Returns

At Pinebeam Supply Co., each item is made to order. That means your order is produced after purchase, then shipped directly to you.

Processing & Delivery Time

Most orders arrive within 7 days of the order being placed.

Some orders may take longer depending on the product, shipping location, carrier delays, holidays, or busy production periods.

Shipping Time

Shipping times vary based on your location and the shipping method selected at checkout.

Typical U.S. shipping estimates:

• Economy: 4–8 business days
• Standard: 2–5 business days
• Priority/Express: 2–3 business days, when available

International shipping may take 10–30 business days.

Shipping estimates are not guarantees. Carrier delays, weather, holidays, customs, or incorrect addresses may affect delivery.

Tracking

Once your order ships, you will receive tracking information by email when available.

Tracking may take 24–48 hours to update after the shipping label is created.

30-Day Money-Back Guarantee

We want you to love your Pinebeam gear. If you are not happy with your order, you may return it for free within 30 days of delivery for a refund.

To start a return, contact us with your order number and we’ll provide return instructions.

Returned items should be unworn, unwashed, and in their original condition unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery.

Please include:

• Your order number
• A clear photo of the issue
• A photo of the full item

If the issue is confirmed, we will provide a replacement or refund.

Address Issues

Please double-check your shipping address before placing your order.

If an order is returned because of an incorrect or incomplete address, a reshipping fee may apply.

Cancellations

Orders can only be canceled before they enter production.

Once an order is being made, it usually cannot be canceled or changed.

Refunds

Approved refunds will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

International Orders

International customers are responsible for any customs fees, duties, taxes, or import charges required by their country.

Contact Us

For returns, refunds, or order issues, contact us at:

support@pinebeamsupply.com

Please include your order number so we can help faster.